Fluxco Privacy Policy

Fluxco ("Fluxco," "we," "us") is a transformer procurement company based in Austin, Texas. This policy explains how we collect, use, and share personal information through the Fluxco Platform: our website, customer and supplier accounts, and the tools for specifying, quoting, approving, and tracking transformer projects (the "Platform"). We do not sell personal information.

1. Information we collect

• Information you provide: contact details such as your name, company, email, and phone, and anything else you send us through forms, accounts, projects, or job applications.

• Mobile and text messaging information: your mobile phone number, your consent to receive text messages (including when and how you opted in), and records of the messages we send you and your replies, such as STOP and HELP requests.

• Project information: specifications, site and delivery details, documents, quotes, orders, and approvals.

• Usage information: device, browser, and activity data collected automatically through cookies and similar technologies.

2. How we use information

We use personal information to respond to inquiries and quote requests; build and review specifications and supplier quotes, including with AI-assisted tools; run the bidding, award, manufacturing, and delivery process; provide leasing, service, and warranty support; manage accounts; evaluate job applicants; send business communications you can opt out of, including text messages such as project updates, quote and order notifications, and service alerts if you opt in; protect the Platform against spam, fraud, and abuse; understand how the Platform is used so we can improve it; and meet legal obligations.

3. How we share information

• Manufacturers (OEMs) and suppliers: when you post a project, we share the specification and the contact, site, and delivery details needed to bid, build, test, and ship your equipment.

• Financing, logistics, and service partners: when you request leasing, financing, shipping, installation, or warranty work.

• Service providers: companies that provide hosting, communications, analytics, security, AI, and business software for us, under contracts limiting their use of your data.

• Legal and safety: when required by law, or to protect rights, safety, and security.

• Business transfers: as part of a merger, acquisition, financing, or sale of assets.

We do not sell personal information or share it for cross-context behavioral advertising.

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies, retention, and security

We use cookies and similar technologies to run the Platform, keep you signed in, remember your settings, understand how the Platform is used, and detect errors. Marketing cookies are used only if you allow them, and you can change that choice at any time in our cookie preferences. You can also block or delete cookies in your browser, though some features may stop working. Our site does not currently respond to "Do Not Track" signals.

We keep personal information only as long as needed for the purposes above, including active projects, warranty periods, and legal, tax, and recordkeeping requirements. We use reasonable administrative, technical, and physical safeguards, but no system is completely secure.

5. Your choices and rights

Depending on where you live, including under the Texas Data Privacy and Security Act and similar state laws, you may have the right to:

• confirm whether we process your personal information and access it;

• correct inaccurate information;

• delete information you provided or we collected about you;

• get a portable copy of your information; and

• opt out of sale, targeted advertising, and profiling (we do not engage in these).

To make a request, email privacy@fluxco.com or call (512) 859-3335. We will verify your identity and respond within 45 days, and we will not discriminate against you for exercising your rights. If we decline your request, you may appeal by replying to our decision; if your appeal is denied, you may contact the Texas Attorney General. You can unsubscribe from marketing emails at any time using the link in the email. To stop receiving text messages, reply STOP to any message; reply HELP for help. See the Text Messaging Program section of our Terms of Service for details.

6. Other important information

Children. The Platform is for businesses and is not directed to anyone under 18. We do not knowingly collect personal information from children.

International transfers. We work with manufacturers worldwide, and some service providers process data outside your state or country, so personal information may be transferred to and processed in the United States and other countries, with safeguards appropriate to the data.

Changes. We will post updates here and revise the effective date. For material changes, we will provide additional notice, such as by email to account holders.

Contact us. Fluxco, Austin, Texas · privacy@fluxco.com · (512) 859-3335